NEW COMPUTER UPDATE

UPDATE: October 4th, 2005.
Global TV's Troubleshooter, Julie Matthews is doing a follow-up story. Be watching for it on Global's 6 O'Clock News tonight.

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September 30th, 2005.
Lisa Simmonds from Dell's "Executive Support Office" contacted me again and said that they will do their best to have our refund cheque drawn by Tuesday.

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September 29th, 2005.
The story went to air on Global's 6 O'Clock Evening News. Email me if you would like to see the story. There's also a transcript of the story on the Troublshooter's website.
I was contacted by Lisa Simmons from Dell's "Executive Support Office" Ph: 1-800-387-5759 Ext 5189.
Lisa said she would start an investigation as to the whereabouts of our funds. If experience is anything to go by, we should expect more corporate bureaucracy.
Will we see our refund cheque soon? I'm not holding my breath.

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September 29th, 2005.
Global TV's Troubleshooter, Julie Matthews, has taken an interest in our Dell issue. Things are looking up a bit for recovering our funds as Julie, with only one phone call to Dell, managed not only to speak to a live person, but also stirred Dell into action!

Thank you Julie! Thank you, Thank you!

Julie and Maurice from Global TV stopped by today to shoot a story about our "Dell Hell". The story will go to air tonight on Global's 6 O'Clock News.
Dell has been contacted by Julie and is aware of the story.
So far, Dell has still not made any effort to contact us.

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September 28th, 2005.
Last week (Wednesday) Dell replied with one email and said "I am awaiting a response in regards to ETA of your cheque."
That was from Christian Golez ( christian_golez@dell.com Ph: 1-800-387-5752 ext 2322)
As to be expected from Dell, no one has since made contact with Donna nor I since, despite us leaving several more messages for them to call.

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September 21st, 2005
Over the past 10 days, Donna and I have been trying to reach a live body at Dell. Every call has either wound up at someone's voicemail, or if a live person was reached, the reply has always been "Oh, they're in a meeting" or "Oh, they're not in today" or "Oh, I can give you their voicemail".

As of today, DELL CANADA HAS NOT BOTHERED TO RETURN ONE PHONE CALL OR REPLY TO ONE EMAIL!!!

Can you believe the utter IGNORANCE and CONTEMPT DELL CANADA has for our Playschool!
Let's not forget that they are still holding almost $3000 of our precious funds.

On a brighter note the nice folks at CompuSmart West Edmonton pulled an order together in two days and I can happily say that we now have a gorgeous brand new computer that I am currently loading with the playschool's software.
I think there's a lesson to be learnt here about shopping locally and buying locally.
Thanks to CompuSmart for being so very helpful.

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September 15th 2005
We had originally intended to have nice new computer for the children in the classroom by the time school started. However, we have to sadly say that DELL CANADA TOTALLY DROPPED THE BALL when it came to our order. To put it simply, we placed an order with DELL almost a month ago and sent them a cheque for almost $3000. They deposited the cheque 3 days later. Two weeks went by with no word from them and when we queried it, they said that they have not received payment. Dell Canada is now insisting that the cheque was deposited to the wrong department and they have still not processed our order nor can they locate our funds. We are currently demanding a refund and again DELL is trying to fumble its way though that too. If you want the full details, feel free to contact our President Donna Donnelly, or me, the Webmaster, Keehan Dowd from the "Contact Us" section of the website.

Right now, the very helpful people at CompuSmart Edmonton have bent-over backwards and are rushing to put together a computer for us. We (fingers crossed) will have it in the classroom next week.

I apologise for the delay with the new computer and should you be in the position to buy a computer in the future, I invite you to consider how DELL has handled our precious funds before buying. Donna and I are both astounded at DELL's attitude, response and complete lack of consideration in this matter.